Frequently Asked Questions

Discount Codes

We can add a promo code to your order within 2 hours of placing it, but beyond that, it’s out of our hands and your order will be shipped as is.

Unfortunately, we can not retroactively apply any promotions or sales on an order that has already been placed.

General

DEUX is a plant-based functional foods company. Every one of our vegan products is paired with a “function,” meaning, something good-for-you, like vitamins, supplements, and boosts. We’ve started with desserts by reinventing cookie dough and enhancing with unique functions. Our first three flavors are: Chocolate Chip, Brownie Batter, and Peanut Butter.

If your question isn’t answered here, please text us at 310.957.5720 or DM us on Instagram or email support@eatdeux.com. We got you!

Orders

We can cancel your order within 2 hours of placing it, but beyond that, it’s out of our hands and your order will be shipped as is.

Missed something great? We can make changes to your order within 2 hours of placing it, but beyond that, it’s out of our hands and your order will be shipped as is. We’ll just send you an invoice via Shopify to complete the payment within 30 minutes and your order will be reconfirmed.

Product

Our cookie DEUX is made with a base of oats, nut butter, vanilla, maple syrup, coconut sugar, water, and flaxseed. Each blend is then enhanced with different ingredients, such as amino acids, pea protein, mushrooms, vitamin D or elderberry to support your mind and body. Finally, we top off flavors with mix-ins, like vegan chocolate chips.

We prefer to take bites of our cookie dough straight out of the jar throughout the day. But, if you want to bake, you can roll into balls, flatten, and bake @ 350 degrees F for 8-9 minutes, depending on how gooey you like your cookies. We pair with our favorite plant-based milk or ...wine. See our IG for how-to and other ideas!

All DEUX products contain no dairy, eggs, or gluten. However, all our products are made with nut butters (almond, cashew, or peanut) and are manufactured in a facility that processes wheat, dairy, eggs, peanuts, tree nuts, and soy.

Our products are not organic* - we prioritize simple, high-quality ingredients, without added fillers & preservatives. If these ingredients were also organic, our price points and products would be much less accessible and affordable for our customers.

*Our products are made with mostly organic ingredients for Erewhon.

Our bodies make collagen naturally, but as we age we lose that over time - that’s where our collagen support comes in. Our collagen support isn’t *technically* collagen at all but its components are CRITICAL for helping maintain normal production of collagen in our bodies. It is made of Aloe Vera Extract along with Vitamin C.

We recommend consulting with your healthcare provider before giving DEUX to children.

We recommend consulting with your healthcare provider before adding DEUX to your diet.

At DEUX we don’t believe in counting calories. Our products contain real, wholesome ingredients (nothing artificial!) that you can feel good about eating that will leave you feeling satisfied.

Please refer to the product descriptions of each product for the nutrition facts and ingredient lists.

We strive to use the cleanest ingredients possible.  We sometimes use ingredients that contain organic cane sugar.  Organic cane sugar is less processed and cleaner than conventional sugar.

While our products are not certified Kosher, all of our ingredients are Kosher.

We wish! DEUX is meant to be an enhancement/boost to your daily wellness routine.  It is not a replacement for any supplements you may be taking.

Shipping / Delivery

Yes, our jars can be recycled, but we prefer to first hand-wash and reuse them a few times. Some ideas include but are not limited to: succulent planters, scrunchie holders, milk (or wine) glasses.

Refrigerate your DEUX - it tastes better, and extends the shelf life. You can also freeze DEUX to make it last even longer (up to 6 months) but we recommend that you thaw your DEUX completely in the refrigerator before eating or baking.

We send DEUX on Mon-Wed. So, if you order after noon EST on Wednesday, expect us to ship the following week. This allows us to provide our customers with the freshest product. Please refrigerate immediately upon arrival (trust us, it tastes better cold).

We ship all orders via 2-day shipping each week on Monday, Tuesday, and Wednesday to ensure you get the freshest product. We attempt to ship out all orders placed by Wednesday @ 12p EST that week in the same week, but in heavier volume times (i.e. holidays!), your order may go out the following week.

Please refrigerate immediately upon arrival (trust us, it tastes better cold). You can also pop it in the freezer for 6-8 months of storage.

Don’t worry! Our vegan DEUX can withstand a 2-day transit time, however we recommend refrigerating upon arrival -- just pop it in the fridge when you can. 

Unfortunately no! Once you receive an email that an order has been shipped, we are unable to make any changes to your order timing or delivery. 

We get it, mistakes happen! We can make changes to your order within 2 hours of placing it, but beyond that, it’s out of our hands and your order will be shipped as is.

Oh no! We’re so sorry. Send us an email with a couple of photos to support@eatdeux.com and we’d be happy to take care of it for you.

Subscriptions

We’d be happy to help! Just email support@eatdeux.com. Just a heads up, due to the discount associated with a subscription, they cannot be canceled before your third shipment arrives.

We’d be happy to swap out your subscription product(s) for another DEUX product if you’d like - just email support@eatdeux.com.

Yes, if you’re traveling or just want a subscription break, just email us at support@eatdeux.com and be happy to pause it for you.